HB 121 Solicitors are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint please contact Mr Nicholas Hughes, who is the person responsible for dealing with client care issues. You can contact him by post at 7 Church Street, Kidderminster, Worcestershire DY10 2AD.
The LeO will not normally deal with complaints unless our complaints procedure has been exhausted and allows us to do this within eight weeks. The LeO can investigate complaint s up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the LeO this should be done within six months of the date of our last communication with you. (Please note the LeO will not handle complaints from large businesses (see the LeO website
www.legalombudsman.org.uk
You may have the right to object to our bill by applying to the court for an assessment of the bill under Part Ill of the Solicitors Act 1974.
You should be aware that the firm may be entitled to charge interest if all or part of our bill(s) remains unpaid.
If we have to change any of the timescales above, we will let you know and explain why.
We offer legal services related to Property Litigation & Conveyancing, Civil Litigation, Wills and Probate, Family law and divorce